My home ISP PlusNet are getting worse and worse. Their ticket system is prone to one line dismissive answers from rather geeky types who think they know better and that the customer is wrong. There is no clear way to escalate a complaint. I’m exasperated after 3 months of problems without any evidence of real determination to understand my problems and find a solution. I get a different support person every time with yet another ‘it’s not us’ angle. Maybe the various reports in ADSL Guide have something to do with it. I’d be surprised if a lot of customers aren’t walking. I may well do so very soon. If you are thinking of using PlusNet, don’t! This is a shame because I have reccomended them to several people in the past. <sigh>